1. Install (but DO NOT set up) the Alta Openp mobile app. This can be done by clicking the appropriate app store button from within the email.
2. Return to the Alta Open email and click the “Set Up Phone” button.
NOTE:
It is important that the above steps are done from the device you wish to use as your electronic "key". If for some reason the Alta Open email was sent to an account that you do not access from your mobile device, you should forward that email to an account that you do use on your electronic device. The most common example is when the Alta Open email is sent to your WesternSeminary.edu account but you do not check (or have not set up) your WesternSeminary.edu email on your electronic device.
TROUBLESHOOTING:
Most setup issues arise when users attempt to login to their new Alta Open app for the very first time without having completed their set up as described above. It’s best NOT to try and log in to the app with your email address, but instead to return to the Alta Open email and click the “Set Up Phone” button.
If you have received an email from Alta Open but delayed setting up your account, it is possible we have already deactivated your account. In that case, please contact tech support through our ticketing system here:
Please provide your name and Western Seminary email address. Once we verify your status, you will receive an updated Alta Open email and can follow the steps above.
If you have never received an email from Alta Open but would like access to our campus, please contact tech support at the link above, providing details about your situation. If approved, you will receive an email from Alta Open and can then follow the steps above.